Once an order has been placed and payment/s are received, the order will be sent within 2-5 business days. Please note this is due to everything being made to order so we are able to always keep stock of all sizes for our customers convenience. We will obviously do our best to get your order out as soon as possible. Orders within South Africa may take anywhere from 2-7 business days to arrive to its receiver from date of dispatch. POLY is not responsible for the theft or damage of a parcel/article once it has been delivered.
Once your parcel has been shipped you will be notified and provided with a tracking number to follow the delivery process.
The customer is responsible if their package gets redirected to POLY marked as unclaimed. POLY does not offer free shipping back to the customer.
Should there be any issues with your parcel not arriving within this time frame, please email firstname.lastname@example.org